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Patient Care Team
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Patient Care Team

Do you want to make a difference every day? We are seeking passionate Front of House & Patient Care Team members for our Chelsea and Notting Hill Clinics. Join us, where your impact is not just seen but felt.

Location: Chelsea & Notting Hill

Job Title: Front of House & Patient Care

Contract type: Full Time - Permanent

Hours per week: 45 hours per week (flexibility to work evening and Saturday shifts on rota basis)

Salary: Annual Salary of £24K - £35K depending on skills & experience


  • Great working environment;
  • Comprehensive Training;
  • Part of a professional Team of experts;
  • The opportunity to work at a rapidly growing business that can fast-track your career domestically and Internationally;
  • Mentoring support, including support with career development.

Role and Responsibilities:

  • Patient Care is at the core of this position and of our operations at CH;
  • Management of Treatment Rooms, Diaries & Bookings;
  • Welcoming Patients and ensuring they are comfortable before, during and after their Treatment (follow the CH Protocols);
  • Handle communications via phone, email and general correspondence;
  • Receive payments (at the reception, or by phone);
  • Perform ad-hoc administration duties;
  • Manage reception/Treatment rooms’ supplies, equipment, merchandise etc;
  • Create, update and manage Patients' Accounts;
  • Update and maintain stock inventories;
  • Receive and dispatch deliveries & ssist with mail as required;
  • Assist with event coordination, both internally and externally;
  • Support Marketing activities when required (birthday campaigns, holiday campaigns, follow up calls, surveys’ etc);
  • Understand how to quickly implement new technology and software changes in the industry to enhance the client’s experience and the clinic’s operation;
  • Comply with all company policies, procedures, guidelines, and regulations, ensuring that product delivery and customer experience is consistent;
  • Communicate effectively with Patients and/or parents and carers, always respecting privacy and confidentiality;
  • Maintain excellent relations with Consultants/GP’s/Referring partners, and their secretaries/receptionists;
  • Strive to maintain and improve Clinic standards;
  • Identify and report any risks/issues to Management;
  • Support the Clinic’s multidisciplinary Team to develop services/products/procedures, when required;
  • Be flexible with working hours (to include evening and weekend work on a rota basis).

It’s equally important that you share our values. We believe in putting Patients first and providing personalised, comprehensive healthcare. That makes you part of a much wider team, working to create a healthier future for each individual Patient.

Required Education, Skills and Qualifications:

  • Excellent organisational and administrative skills;
  • Attention to detail;
  • Ability to prioritise and handle multiple tasks efficiently at any given moment;
  • Excellent communication skills;
  • Courteous, empathetic & well presented;
  • Strong client service skills;
  • Ability to work unsupervised applying all the company protocols and have strong critical thinking;
  • Tech savvy with the ability to learn and adapt quickly;
  • Excellent command of the English language (both written and spoken);
  • Eligibility to work in the UK;

Any of the following will be considered a plus:

  • Sales Experience;
  • Customer Service Experience;
  • Experience in London-based Clinics with high net worth clientele;
  • Related studies;
  • Fluency in Portuguese / Russian / Arabic

Apply now:

Please note that we can only consider candidates eligible to work in the UK and currently residing in the country. If you don't see an open position on LinkedIn - please email hello@clubhealth.uk with your CV.

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